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England and Wales High Court (Chancery Division) Decisions |
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You are here: BAILII >> Databases >> England and Wales High Court (Chancery Division) Decisions >> Ocado Group Plc & Anor v McKeeve [2022] EWHC 2079 (Ch) (03 August 2022) URL: http://www.bailii.org/ew/cases/EWHC/Ch/2022/2079.html Cite as: [2022] EWHC 2079 (Ch) |
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BUSINESS AND PROPERTY COURTS OF ENGLAND AND WALES
BUSINESS LIST (ChD)
Fetter Lane, London EC4A 1NL |
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B e f o r e :
____________________
(1) OCADO GROUP PLC (2) OCADO CENTRAL SERVICES LIMITED |
Claimants |
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- and – |
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RAYMOND McKEEVE |
Defendant |
____________________
Robert Weekes QC and Gayatri Sarathy (instructed by Foot Anstey LLP) for the Defendant
Hearing dates: 28, 29, 30 June 2022, 1 and 4 July 2022
The date and time for hand-down is deemed to be 10.30am on Wednesday 3 August 2022.
____________________
Crown Copyright ©
CONTENTS
|
Paragraph |
The Trial and the Witnesses | |
Relevant Background | |
Beginnings of the Today Business | |
Mr Hillary is involved | |
The KPI Document | |
Incorporation of Project Today Holdings | |
M&S Meeting on 12 September 2018 | |
The Waddilove Note | |
Ocado sign deal with M&S | |
Today & Waitrose: Discussions with Mr Hillary | |
Mr Henery trials VoIP Applications | |
Mr Hillary Resigns from Ocado | |
3CX | |
"Transferring Comms" and Mr Hillary's Pseudonym | |
Mr Hillary's Email Account and other Matters | |
Mr McKeeve's Concerns | |
Mr Hillary's use of the 3CX App | |
Mr Hillary's Pseudonym Changes | |
Mr Hillary's Email Account is Suspended | |
Mr Byron and Ms Merriott | |
Discussions on 3 July 2019 | |
The Slushminers Accounts | |
The Search Order | |
Service of the Search Order on Mr Faiman | |
Mr McKeeve's Message to Mr Henery | |
Mr Henery Reacts | |
Execution of the Search Order at the Connaught Hotel | |
Service on Mr Hillary and at the Foundry | |
Documents located at the offices of Jones Day | |
The 3CX App is Revealed | |
The Underlying Action | |
The Present Action | |
The Grounds of Contempt | |
The Law of Criminal Contempt | |
Matters of Common Ground | |
Grounds 3, 4 and 5: Frustrating the purpose of an Order of the Court | |
Z Ltd v. A-Z and AA-LL | |
Attorney-General v. Times Newspapers ("Spycatcher") | |
Attorney-General v. Newspaper Publishing | |
Attorney-General v. Punch | |
Disputed Facts | |
What was the purpose of the 3CX App? | |
What was on the 3CX App? | |
What was the 3CX App used for? | |
Did the 3CX App include documents relevant to the claim or Listed Items? | |
What was Mr McKeeve's state of mind when he sent the "burn it" or "burn all" message? | |
Was there a pre-arranged plan to delete the 3CX App? | |
What was the immediate background to the deletion instruction? | |
What was Mr McKeeve's motive? | |
What was Mr McKeeve's instruction to Mr Henery? | |
Was Mr McKeeve aware of the status of 3CX as a "burner box"? | |
What factors are relevant to determining Mr McKeeve's intention? | |
What was Mr McKeeve's intention? | |
What of Mr Henery? | |
What did Mr McKeeve know about the contents of the 3CX App? | |
Are the Grounds of Contempt made out? | |
Ground 1: Did the Defendant intentionally interfere with the due administration of justice by intentionally causing the destruction of documentary material (in the form of the 3CX application and the email accounts as set out in the affidavit of James Libson and the material contained therein) which was of relevance to the claim by the Claimants against Mr Faiman, Today and Mr Hillary? | |
Actus reus | |
Mens rea | |
Ground 4: Did the Defendant intentionally interfere with the due administration of justice by intentionally causing the destruction of information which constitutes "Confidential Information" within Schedule C of the Search order? | |
Actus reus | |
Mens rea | |
Ground 3: Did the Defendant intentionally interfere with the due administration of justice by intentionally causing the destruction of documents which constituted a "Listed Item" within Schedule C of the Search Order | |
Actus reus | |
Mens rea | |
Ground 5: Did the Defendant intentionally interfere with the due administration of justice by intentionally causing the destruction of documentary material (in the form of the 3CX System and the email accounts as set out in the affidavit of Mr James Libson, and the material contained therein) stored on Electronic Data Storage Devices (as defined in the Search Order)? | |
Actus reus | |
Mens rea | |
Overall Conclusions |
Mr Justice Adam Johnson:
i) By intentionally causing the deletion of documentary materials relevant to the Underlying Action brought by Ocado, in support of which the Search Order had been obtained.
ii) By intentionally taking steps which thwarted the purpose of the Search Order.
The Trial and the Witnesses
i) Certain parts of the First and Fourth Affidavits of Mr Neill Abrams, sworn in connection with the Underlying Action. Mr Abrams is the Group General Counsel and Company Secretary at Ocado Group plc. Those aspects of his First and Fourth Affidavits relied on were identified in his First Witness Statement in the present Action. Mr Abrams was not called for cross-examination.
ii) The First and Third Affidavits of Mr James Libson. Mr Libson is the Managing Partner at Mishcon de Reya, the Claimants' solicitors. Mr Libson's First Affidavit was the Affidavit relied on originally in support of the present Action. His Third Affidavit is a more recent document which, in the view of the Claimants, was intended to consolidate the different aspects of the Claimants' case into a single narrative for the assistance of the Court and in order to be fair to Mr McKeeve, so he was entirely clear well in advance of trial what case he had to meet. Mr McKeeve however took objection to Mr Libson's Third Affidavit on two grounds. The first was on the basis that it was argumentative and included submissions, and in effect was an additional Skeleton Argument. As to this, a set of propositions was agreed in relation to Mr Libson's Third Affidavit, which the Court was invited to take into account in reviewing it, and I have duly done so. On the basis of the agreed propositions, Mr Libson was not called for cross-examination. I have included the propositions as Annex 1 at the end of this Judgment. The Defendant's second objection was that Mr Libson's Third Affidavit sought illegitimately to introduce new allegations, going beyond the Claim Form and the allegations originally set out in Mr Libson's First Affidavit. I deal with this point below at [126]-[130].
iii) The Affidavit of Ms Melanie Smith dated 2 July 2019, served in connection with the Underlying Action, and Ms Smith's later Affidavit of 27 April 2022, served in the present Action. Ms Smith is the CEO of Ocado Retail Limited, which is the Joint Venture which now exists between M&S and Ocado Group Plc. Ms Smith did not attend the trial and her evidence was admitted under a Civil Evidence Act Notice dated 6 June 2022.
iv) The Second Witness Statement of Mr James Waddilove, a former consultant to M&S. In his Witness Statement Mr Waddilove gave evidence about a meeting with Today personnel (including Mr McKeeve) in September 2018. Mr Waddilove did attend trial and was cross-examined.
v) The Report of the Supervising Solicitor, Mr Alexander de Jongh, served in the Underlying Action. Mr de Jongh's Report was supplemented by an email dated 17 July 2019 to Mishcon de Reya, in which he gave further detail of his exchanges with Mr McKeeve in particular.
i) His own Affidavit of 17 July 2019 served in connection with the Underlying Action, together with two witness statements in the present action, the first dated 18 November 2019 and the second 20 April 2022. Mr McKeeve attended trial and was cross-examined at some length.
ii) Two Affidavits (dated 17 July 2019 and 18 November 2019) served in the Underlying Action by Mr Henery, the IT specialist who worked for Mr Faiman and Today, together with a later Witness Statement in the present Action (dated 20 April 2022) also served by Mr Henery. Although Mr Henery's Witness Statement was originally served under a Civil Evidence Act Notice, by Order of Miles J dated 21 December 2021 Mr Henery was required to attend trial in person. He did so and was cross-examined.
iii) An Affidavit of Mr Hillary dated 17 July 2019 and served in the Underlying Action, together with a Witness Statement in the present Action dated 20 April 2022. Mr Hillary was formerly Group Transformation Director for the Ocado Group of Companies. As already noted, he left Ocado in May 2019 with a view to joining the Today business, and was placed on gardening leave. Like Mr Henery, he attended Court and was cross-examined pursuant to the Order of Miles J dated 21 December 2021.
iv) The Affidavit of Mr Faiman served in connection with the Underlying Action dated 17 July 2019, together with a later Witness Statement of Mr Faiman served in the present Action, dated 10 June 2022. Mr Faiman's original Affidavit was served under a Civil Evidence Act Notice, but no application was made for his cross-examination. Mr Faiman's Witness Statement was served much later, after the scheduled date for exchange of Witness Statements in the present Action. At the beginning of the trial, I made a ruling permitting Mr McKeeve nonetheless to rely on Mr Faiman's Witness Statement. I was satisfied there was good reason for late service, in that Mr Faiman had originally been unwilling to provide a Witness Statement. The Witness Statement would have been admissible anyway without permission, under the Civil Evidence Act 1995, s.2(4). Further, I saw little real prejudice to the Claimants, given that they had earlier been given the opportunity to call Mr Faiman for cross-examination on his Affidavit but had chosen not to do so, and Mr Faiman's Witness Statement was intended only to supplement the contents of his Affidavit. To the extent the Witness Statement in substance went beyond the matters covered in the Affidavit, and introduced new points, any potential prejudice to the Claimants was outweighed by the potential unfairness to Mr McKeeve if he were not allowed to rely on the Witness Statement, in particular since submissions could in any event be made about the weight to be placed on the Witness Statement in light of Mr Faiman's non-attendance. In fact, the Witness Statement was referred to only briefly during the course of the trial.
i) Mr Waddilove: Mr Waddilove was an entirely straightforward witness who gave his evidence very clearly during the course of his short cross-examination.
ii) Mr Henery: Mr Henery gave the impression of finding his cross-examination an uncomfortable experience. At times he appeared defensive and showed a clear sense of embarrassment at his involvement in the matters presently under inquiry. That was most clearly evident in the evidence he gave about his failure to mention the 3CX App during the course of his questioning by Mishcon de Reya on 4 July 2019 (below at [255]). At the same time, however, I did not form the impression that Mr Henery was a dishonest witness. I consider that he gave his evidence truthfully. He candidly accepted what he described as his own stupidity (again see [255] below) and at times seemed bewildered by his own naivety in acting on the "burn it" or "burn all" instruction in such an unthinking way. He seemed to me plainly to regret what he had done and to wish it had never happened.
iii) Mr Hillary: I also consider Mr Hillary to have been a straightforward witness. He gave his evidence carefully and was suitably candid. He has plainly been bruised by his experiences in connection with the Today business and the litigation which flowed from it. He gave me the impression that he considered he had little left to lose, and consequently as I see it, he had no good reason to mislead or obfuscate in giving his evidence. I think he was an honest witness.
iv) Mr McKeeve: I had the opportunity of observing Mr McKeeve at some length, during the full day or so during which he gave evidence orally, and I formed a clear impression of him.
v) Mr McKeeve struck me as an intelligent and driven individual. At the relevant time, he had a successful practice as a solicitor in the private equity field, which he was proud of. He described his role as involving the orchestration of commercial transactions. Once a deal was up and running, he would need to involve other solicitors from specialist disciplines as necessary, in order to deliver on the client's vision. His own focus was on financing and overall deal structure.
vi) As to his character and motivations, Mr McKeeve at times exhibited a degree of arrogance (for example, in the evidence he gave about his ability to "annihilate" complex legal documents at high speed). He was also at times combative in the evidence he gave, but not I think unduly so, and in fact in a manner which was understandable given the seriousness of the present Action for him.
vii) Rather like Mr Henery, I consider that Mr McKeeve was candid in accepting the sense of shame and embarrassment he felt at his involvement in the matters giving rise to the present Action. At one point in his evidence, Mr McKeeve said the following:
"Sorry, my Lord, if you would bear with me, this may sound quite combative, this exchange. I just want to make clear, because I have put it in affidavits before the court but I have not formally apologised myself, that everything that happened around this is something that I am deeply regretful of and apologetic for. The idea that I would have committed a contempt of anything just horrifies me. The word is so perfectly chosen because it is a most horrendous word. I would only show contempt where enemies of the state or people are trying to harm my family. The idea of showing contempt for the rule of law and the court is just beyond the pale. So, whilst I can engage in debate with Mr. Cavender, I want the court to appreciate that the level of my apology is absolute and sincere and continues."
viii) My judgment is that that expression of regret was entirely genuine. The Underlying Action, and more particularly the present Action, have taken a heavy toll both personally and professionally on Mr McKeeve.
ix) At the same time, however, and although he accepted that he had been guilty of a serious error of judgment, Mr McKeeve did not feel able to admit liability for contempt in any form. As one can see from the quotation above, he exhibited an almost visceral reaction to the idea of it. Although conscious that he had done something wrong, Mr McKeeve could not quite bring himself to accept that what he had done wrong might amount to a contempt of Court.
x) Again, given the seriousness of the matter for him, that is perhaps understandable. This mindset, however, in my view coloured parts of his evidence. At times I considered him to be unduly defensive and unwilling to accept the obvious – for instance in the evidence he gave at one point that he was not aware on the morning of 4 July 2019 that mobile phones were being taken pursuant to the Search Order (below at [243(v)]), and in his evidence that when he spoke to the Supervising Solicitor Mr de Jongh he "did not know what he was talking about" (below at [246]). Thus, although I did not regard Mr McKeeve as a deliberately dishonest witness, I do not feel able to accept all the evidence he gave. In my judgment, his genuine sense of shame and embarrassment, perhaps taken together with the passage of time and the fact (which I accept) that the key events unfolded at high speed, have led to his recollection becoming distorted. In such a case, as I will note further below, it is appropriate for the Court to draw inferences as to what must have happened, and where necessary I will do so in stating my overall conclusions.
Relevant Background
Beginnings of the Today Business
Mr Hillary is involved
The KPI Document
" … a portion of a weekly Ocado KPI sheet dated from around June 2018 was shown to Chris Backes at the Connaught in about July 2018. Mr Faiman believes the same extract was emailed to Mr Backes shortly after this meeting. Shortly after Mr Faiman sent the email, Mr Stephen Peel – the managing partner of Novalpina – telephoned Mr Faiman to inform him that he did not want the document and would be deleting it."
Incorporation of Project Today Holdings
M&S Meeting on 12 September 2018
The Waddilove Note
"The below were reasons why I decided to not take any further part in Project Today following my first encounter with JF on 12/09/2018
- JF asked to speak with me prior to the planned kick off session. Mel Smith was in attendance. He mentioned
- His intention was to directly compete with Ocado's UK business with similar technology to that used in their Dordon CFC [a reference to 'Customer Fulfilment Centre']
- He explicitly said to me he was in active discussions with senior current Ocado employees (and I learned on my later discussion with Mel that he had be communicating with them on a burner phone)
- He said his expectation was Ocado would litigate to protect their interests when his plans became public, and he told me that he had taken steps to reduce his liability in this event by having forensic check of his Ocado data and placing it in escrow.
- However, he also said (in the presence of Mel) that he has Ocado June 2018 management data and that the Today numbers had reflected that information
- He told me that in the event of litigation, I would be a potential weak link because of my independent status, given my prior role at Ocado and my understanding of their business model.
- He then left the room, and his lawyer asked me a number of question about my role at Ocado, and how they would like to take steps to reduce any possible exposure for me and more particularly for them by either making me an employee of Today, or getting M&S issue me with an indemnity (which he wasn't that keen on, because he felt it implied potential liability for Project Today). He asked that he could reflect on the discussion, and present me with some options in the next 48 hours. At this point the meeting concluded
I reflected the above and felt uncomfortable about the integrity of JF, and his intention, as well as being dragged into something in which I have no interest in being a part of. As such, I spoke at the first opportunity with Mel Smith, and we mutually agreed that it is best I stand down from any further participation in Project Today. Furthermore I have no intention of talking further with JF or anyone associated with this venture following today."
"I recall that Mr McKeeve considered the indemnity might look like a bit of a 'smoking gun' in any such litigation (Mr McKeeve either used the words 'smoking gun' or words to that effect)".
Ocado sign deal with M&S
Today & Waitrose: Discussions with Mr Hillary
Mr Henery trials VoIP Applications
"Jon. To clarify. The pbx in the cloud is effectively a burner box. I don't have sip the nod attached to it but if you distribute the client to whomever, you can have private convos and webmeetings and have the ability to destroy the pbx at short notice".
Mr Hillary Resigns from Ocado
3CX
"If you need anything thing [sic] plz let me know. On the desktop you will find a link to 3CX. It's the internal pabx".
"Transferring Comms" and Mr Hillary's Pseudonym
"Transferring Comms to 3CX for words etc."
"In the interim you shall be called Belinda. I don't know why it was a joint effort of 4 egg heads round a table who couldn't even come up with a decent name".
Mr Hillary's Email Account and other Matters
Mr McKeeve's Concerns
"I became aware that Mr Henery had arranged for Mr Hillary's todayuk.com account and his 3CX account to use pseudonyms because I received perhaps ten emails in total from Mr Hillary from a Todayuk.com email with the username 'Belinda de Lucy', my wife's name, and a few 3CX messages from his account which had the same username. This became a source of some annoyance to me, for a number of reasons, First, on an entirely personal level, I became concerned and generally unhappy about the use of my wife's name as the pseudonym for Mr Hillary, in particular as she was at the time becoming a more public figure (as to which see paragraph 6 below). Second, I was concerned generally about TDP establishing any communication links with Mr Hillary since he was on garden leave, and I thought it was inappropriate, and potentially harmful, to do so, with little upside. I also thought that adopting pseudonyms lacked judgment, in particular gave an entirely unhelpful appearance of covertness.
…
I can be quite direct in the way that I communicate, and I had at various points told Mr Henery in fairly strong terms that emails involving Mr Hillary were inappropriate and should stop; and I emphasised my unhappiness about my wife's name being used".
Mr Hillary's use of the 3CX App
Mr Hillary's Pseudonym Changes
Mr Hillary's Email Account is Suspended
"On or around 1 July 2019, following reservations expressed by Mr McKeeve about the communications between TDP and Mr Hillary, I disabled that account by 'suspending' it. 'Suspend' is a Gmail term of art, which means the account was placed in suspension by Gmail and would remain suspended until reactivated …".
Mr Byron and Ms Merriott
Discussions on 3 July 2019
"16. … Mr Hillary, whose [Todayuk.com email] Account had been deactivated, was concerned to have a means of contacting (by email) Helen Merriott and Phil Byron, who were both consultants to TDP.
17. Mr McKeeve repeated his view that the communications between TDP and Mr Hillary were ill advised, given Mr Hillary's employment status, and advised against setting up any further methods of communication for Mr Hillary."
"A. I guess from a legal standpoint he was not happy that somebody who was not supposed to be in the business was actually on the internal systems.
Q. On the internal systems and working informally for the business?
A. Correct.
Q. And using the 3CX App as part of that work?
A. That is what I surmised, yes. "
"No. It was not an instruction on that date to shut it down. He [Mr McKeeve] spoke to Jonathan Faiman and said, 'I do not like what you guys are doing, or words to that effect'."
"On 3 July 2019, I was at TDP's temporary offices in Hammersmith and overheard a discussion between Martin Henery and Jonathan Faiman during which they discussed Mr Hillary's request to have some means of emailing TDP personnel after his todayuk.com account had been disabled a few days previously. I spoke to Mr Henery and Mr Faiman and both Mr Faiman and I suggested in curt terms that that was not a good idea and any such communications should stop".
The Slushminers Accounts
"18. Notwithstanding Mr KcKeeve's [sic] reservations, at Mr Hillary's request, I created the three email accounts set out … below on the evening of 3 July 2019:
18.1. [email protected];
18.2 [email protected]; and
18.3 [email protected]
(together the 'Slushminers Accounts')
19. Those accounts were created for Helen Merriott, Phil Byron and Jonathan Hillary respectively."
The Search Order
" … any other person (other than employees of the Connaught Hotel) having responsible control of the premises (as listed in Schedule B to this Order … (the 'Premises') or who has the knowledge or ability to give access to documents on any Electronic Data Storage Device (as defined in paragraph 7(c) below) situated on or remotely accessible from the Premises (hereinafter referred to as a 'Controller of Access')".
"The Respondents and any Controller of Access must permit the Supervising Solicitor, the Independent Computer Specialist and the Applicants' Solicitors identified in Schedule A to this order (together 'the Search Party') to:
(a) enter the Premises;
(b) access any containers within the Premises such as (without limitation) safes, boxes, briefcases and suitcases ('Containers'); and
(c) access any electronic data storage devices at or accessible from the Premises, such as (without limitation) computers, tablets, PDAs, mobile telephones, server data (including fileshares and email), backup media (whether cloud-based, hard drive or tapes), USB Storage devices, cloud-based IT Systems (including fileshares and email), online storage/data sharing platforms such as (without limitation) Dropbox and web-based email accounts (not including anything which is the property of the Connaught Hotel, but otherwise irrespective of whether such items are the property of the Respondents or not) (the 'Electronic Data Storage Devices'),
so that they can search for, inspect, photograph, electronically copy or photocopy, and deliver into the safekeeping of the Applicants' Solicitors all the documents and articles which are listed in Schedule C to this order ('Listed Items') or which the Supervising Solicitor believes to be Listed Items."
" … switch on, disturb or remove any Electronic Data Storage Device or erase or modify any documents stored on them (whether or not such documents are Listed Items or not), including (without limitation) by causing any function to be performed on or in relation to such device save for the purpose of complying with this Order or with the prior permission of the Supervising Solicitor, until the search is completed."
i) Under para. 21, any Respondent or Controller of Access was immediately required to:
" … hand over to and permit the Independent Computer Specialist to make up to two electronic copies (or images) of any or all of the documents (whether they are Listed Items or not) held on any or all of the Electronic Data Storage Devices situated on or accessible from the Premises or to which the Respondent has access, including but not limited to his email accounts."
ii) Under para. 22, any Respondent or Controller of Access was required to supply all email addresses, passwords and other information necessary to give access to Electronic Data Storage Devices.
iii) Under para. 23, any Respondent or Controller of Access was required immediately to give access to all computers or other Electronic Data Storage Devices and to cause any Listed Items to be displayed or printed out.
iv) Para. 24 permitted the imaging process to be completed off-site or remotely, if necessary.
v) Para. 25 prohibited (inter alia) deletion or amendment of any information or documents until the imaging exercise was complete.
vi) Para. 26 set out a protocol for the ongoing review of imaged data. This provided for further searches to be conducted on notice to the Respondents, under the supervision of the Supervising Solicitor, but with the Applicants and their solicitors present in order to identify and copy any Listed Items found.
"32. Except for the purpose of obtaining legal advice, the Respondents and any Controller of Access must not directly or indirectly inform anyone of these proceedings or of the contents of this order, or warn anyone that proceedings have been or may be brought against it by the Applicants until 4.30 p.m. on the return date or further order of the court or such earlier time as agreed in writing by the Applicants.
33. Until 4.30 p.m. on the Return Date, the Respondents and any Controller of Access must not destroy, tamper with or part with possession, power, custody or control of any Listed Items otherwise than in accordance with the terms of this order provided that, after the making of the electronic copies as set out in paragraph 21 above, the Respondent is permitted to make use of any Electronic Data Storage Devices in the ordinary course of business or personal use.
34. Until the Return Date or further order of the Court, the Respondent must not use, disclose or in any way deal with the Confidential Information (as defined in Schedule C), save for the purposes of receiving advice from the Respondent's legal advisers or as provided for in this Order."
"For the purposes of this order, Listed Items shall constitute:
1. Any document, in hard or soft copy, (i) created by or on behalf of either of the Intended Claimants and (ii) containing Confidential Information, including:
a. Any reproductions of the 'dashboard' summary of the performance of the Ocado business;
b. Any reproductions of the Ocado businesses' weekly or monthly key performance indicator (KPI) summaries;
c. Any reproductions of documents relating to the projects entitled Ocado "Zoom" or Ocado 'Orbit';
d. Any of the underlying information or data used to produce any document in category (1) a, b or c above;
2. Any document, in hard or soft copy, incorporating or reproducing information from a document in category (1);
3. Any document, in hard or soft copy, incorporating or reproducing information about the Ocado business (i) which was obtained directly from a person who was at the time an employee of an Ocado company and (ii) which was not also publicly available at the time of its receipt by the Respondent;
4. Any document evidencing:
a. the provision to the Respondents, or obtaining by the Respondents, of any document in category (1);
b. the creation of any document in categories (2) and (3);
c. any use made by the Respondents, whether directly or indirectly, of any document in categories (1), (2) or (3), including (without limitation) any transmission or disclosure of any such document or the contents thereof to third parties; and
d. any work carried out directly or indirectly by any current employee of an Ocado company for or on behalf of the First or Second Respondents or the 'Today Development Partners' business.
5. In respect of the First and Second Respondents only, any property belonging to the Applicants and which was provided to the First and Second Respondents by the Third Respondent.
For the purposes of this order:
'Confidential Information' shall constitute:
a) Information in whatever form (including, without limitation in written, oral, visual or electronic form or on any magnetic or optical disk or memory and wherever located) relating to the business, clients, customers, products, affairs and finances of the Applicants or any Group Company for the time being confidential to the Applicants or any Group Company and trade secrets including, without limitation, technical data and know-how relating to the business of the Applicants or of any Group Company or any of its or their suppliers, clients, customers, agents, distributors, shareholders or management, that the Third Respondent created, developed, received or obtained in connection with his employment with the Second Applicant, whether or not such information (if in anything other than oral form) is marked confidential; and
b) Any information described at a) above that was, at the time of its provision or disclosure to the Respondent, confidential to the Applicants or any Group Company.
'Group Company' shall mean the Applicants, their Subsidiaries or Holding Companies from time to time and any Subsidiary of any Holding Company from time to time.
'Subsidiary and Holding Company' shall mean in relation to a company, "subsidiary" and "holding company" as defined in section I 159 of the Companies Act 2006 and a company shall be treated, for the purposes only of the membership requirement contained in subsections 1159(1)(b) and (c), as a member of another company even if its shares in that other company are registered in the name of (a) another person (or its nominee), whether by way of security or in connection with the taking of security, or (b) a nominee."
Service of the Search Order on Mr Faiman
"16. At approximately 8.30am, as we were standing on Adam's Row, Mr Faiman told me that he would like to call Raymond McKeeve of Jones Day. We agreed that Mr Faiman would pass his phone to me so that I could explain the situation, including the prohibition under paragraph 32, which I did. I said to Mr McKeeve that I would email him, copying in the Mishcon de Reya team, so that he could obtain a copy of the Order and related documents from them, which I did at 8.59am.
17. Mr Faiman spoke to Mr McKeeve until about 8.38am …
18. Mr Faiman then made calls to Lord David Gold, the former senior partner of Herbert Smith (now Herbert Smith Freehills: 'HSF'), and Alan Watts of HSF. Neither was available but at approximately 8.48am Mr Faiman missed a call from Mr McKeeve. He returned the call and spoke to Mr McKeeve for a few minutes.
19. I explained to Mr Faiman that the Order required him to give me immediate access to any Premises, as defined in the Order, and asked him to show me up to his room. He agreed to do so but then (as we stood on Adam's Row, at the corner with Carlos Place) received a call from Sion Richards of Jones Day. Mr Faiman passed his phone to me and I introduced myself and explained what had happened since service of the Order. I made Mr Richards aware of the paragraph 32 prohibition and answered a number of questions from him".
"Mr Faiman called Mr McKeeve at or very shortly after 8.30am, while I was with him and Tony Joy (the ICS) on Adam's Row next to the Connaught. Before doing so, Mr Faiman suggested that I speak to Mr McKeeve first, and after speaking briefly to Mr McKeeve he passed his phone to me. I noted that the call ended at approximately 8.38am, so I estimate that it lasted for about seven minutes in total.
I estimate that I spoke to Mr McKeeve for around a minute and a half. I did not take a verbatim note of the discussion.
I recall that I introduced myself to Mr McKeeve, telling him my name and the name of my firm. I told him that I was an independent supervising solicitor, and that I had just served a search order on Mr Faiman. I told him that the order had been obtained by Mishcon de Reya acting on behalf of two Ocado companies, against Mr Faiman, Project Today Holdings Limited and Mr Hillary.
I told Mr McKeeve that the order prohibited Mr Faiman from discussing the proceedings or the contents of the order with any third party, except for the purpose of obtaining legal advice. I recall that in reply to this, Mr McKeeve said something to the effect that he would need to see what the order said (I do not recall the precise words he used). I said to him that I would put him in contact with the relevant individuals at Mishcon de Reya by email, so that he could obtain from them a copy of the order and related documents, and I took a note of his email address. As far as I can recall, I did not specifically draw Mr McKeeve's attention to the prohibited acts at paragraphs 33 or 34 of the Order.
I then passed Mr Faiman's phone back to him and he continued the conversation with Mr McKeeve. As noted in my report (paragraphs 18 - 19) Mr Faiman spoke to Mr McKeeve again at about 8.48am, and shortly after that Mr Faiman and I both spoke to Mr Richards."
Mr McKeeve's Message to Mr Henery
"9. … I then spoke to someone called Alex (whom I now know to be Alex de Jongh, the Supervising Solicitor), who told me that there was a Search Order against Jonathan, and that Jonathan had a short window (I believe Mr de Jongh mentioned a time period of two hours) to take legal advice. I believe he also made reference to a meeting that I had attended and said something to the effect that that meeting 'may be of interest.' …
10. I had no idea what the Search Order related to or what in practice it meant. However, I was immediately concerned about the fact that there were people from outside the TDP business who might be able to get access to an app which had my wife's name in it. Given the sensitivity of her new role, and particularly since it now looked like there might be a high profile investigation or dispute regarding TDP, I was concerned to contain the exposure of Belinda's name. Immediately after my call with Mr de Jongh or my subsequent brief call with Mr Faiman but before I spoke to Mr Richards at 8:40am (so, I believe, some time between 8:35am and 8:40am), I therefore sent a short message using the 3CX app to Mr Henery which read, I think, 'burn it'.
11. What I meant by that message was that Mr Henery should get rid of the 3CX app. In case Mr Henery did not understand my (very short) message, I also called him to tell him to delete the 3CX application … ".
"Similarly, I do not recall Mr de Jongh providing me with any detail about the nature of the Underlying Claim (and there is nothing in his note to suggest that he did). All that I knew as a result of that call was that some sort of court claim was underway; I was certainly not aware at that stage of the specific allegations that were being made by the Claimants and had no idea, therefore, about the potential issues in dispute.
During my conversations with Mr de Jongh and Mr Faiman on that telephone call, I was told (I do not recall by whom) that mobile phones and other devices were being taken. It was this information that triggered my concerns about protecting my wife's name as set out at paragraph 10 of my Affidavit."
"Shortly afterwards I made a follow up call to Mr Henery regarding the deletion of the 3CX system. As far as I am aware, Mr Henery did not respond to the earlier message and, when we then spoke on the telephone, he simply responded by saying 'OK' or something similar. That was the extent of our call, which would have lasted for about 20 seconds. I did not ask Mr Henery to take any other action (including, for example, to disable or delete the email accounts with the domain name 'slushminers.com', of which I was at that time unaware and only became aware of a number of days later)."
"It was the fact that Mr Faiman was having to hand over his phones and devices to third parties that caused me to immediately panic (i.e. about others getting access to those devices and about seeing what might look like my wife's involvement in something that she knew nothing about) and which in turn caused me to ask Mr Henery to 'burn' the 3CX app (something which I did within seconds of speaking to Mr Faiman and Mr de Jongh). It was Mr Faiman telling me that he was having to hand over his devices - and not the existence of the search order or the claim - that triggered my concerns and my actions, and it was never my intention to breach any court order or to destroy documents which might be relevant to court proceedings".
Mr Henery Reacts
"On 4 July 2019 between approximately 8:20am and 8:50am, I received a message on the 3CX system from Mr McKeeve, saying, to the best of my recollection, 'burn all'. At that time I was on a bus travelling from Richmond to TDP's offices at the Foundry …
Given Mr McKeeve's clear frustrations, expressed on the morning of 3 July 2019, I inferred from his message that I should prevent any further use of Mr Hillary's accounts. Therefore, on arriving at the Foundry at between approximately 9.00am and 9.30am I promptly 'disabled' the Slushminers Accounts and 'terminated' the 3CX Accounts".
"The position in relation to the 3CX Accounts is a little more complicated. As I have explained above, the 3CX account to which I had subscribed was a free account, which lacked effective functionality. It also lacked a deletion protection function, such that there was no option, as such, to 'unsubscribe' or 'disable' the accounts pending deletion. The 3CX account offered two options: to 'stop' or 'terminate'. Had I selected the 'stop' option the IP addresses would have been lost and the accounts disabled. However, it may have been possible to re-establish the accounts with a new IP address which I now understand may have meant that the messages sent and received via the 3CX Accounts would have been preserved or at least recoverable. However, on the morning of 4 July, I did not give much consideration to whether I should 'terminate' or 'stop' the 3CX Accounts. I was of course aware of the general dissatisfaction with its functionality and, given I did not consider that any of the account holders would wish to maintain it as a method of communication, I simply 'terminated' it."
Execution of the Search Order at the Connaught Hotel
"I did not use 3CX very much at all, as I found it cumbersome and unreliable. As a result, sometime in late June or early July 2019 (but in any event prior to being served with the Search Order) I deleted the 3CX app from my phone. At the time of providing answers to the Applicants' solicitors' questions on the evening of the search I did not think that my 3CX account would constitute a Device as I had deleted the app from my phone a few days beforehand."
"At the time of the search, I did not recall providing the Removed Documents to Raymond McKeeve of Jones Day, a private equity partner with legal oversight of Today's negotiations with Waitrose (and previously with Marks & Spencer). I still do not recall this, but if I did so, I believe it must have been at a similar time to when I gave them to Q5 Partners."
Service on Mr Hillary and at the Foundry
i) Mr Hillary was interviewed pursuant to the Search Order, beginning at about 4.30pm. His interview concluded at approximately 8.20pm.
ii) Mr Henery and a Ms Laura Phillips, who were present at the Foundry, were interviewed pursuant to the second Search Order between 9.35pm and approximately 10pm.
"HP: Ok. Paragraph 21 [of the search order] we've done, paragraph 22 we've done, and we've done 23. You've provided passwords to Richard. Paragraph 25 [read out]. This provision requires you not to amend or delete any information or documents – and have you complied with that? You've not deleted anything today?
Martin: No."
Documents located at the offices of Jones Day
The 3CX App is Revealed
i) They referred to Mr Hillary's "Todayuk.com" email account (the one which originally had the username "Jon", then "Belinda", then "Josephine"), which Mr Henery had suspended on 1 July 2019, pending permanent deletion after 30 days. Jones Day explained that following service of the Search Order, steps had been taken to ensure preservation of the account and to ensure that any deletion process was halted.
ii) They referred to the Slushminers' Accounts. They said that Mr Henery had been involved in helping KL Discovery to obtain images of those Accounts. The deletion process started by Mr Henery in relation to the Slushminers' Accounts had been halted and steps taken to ensure that data on the Slushminers' Accounts was preserved.
iii) They referred for the first time to the 3CX App, and described, on instructions, the circumstances which had led to that App being deleted by Mr Henery on the morning of 4 July 2019. They explained that the same events had resulted in Mr Henery beginning a deletion process in relation to the Slushminers' Accounts, although that had been halted. They explained that the situation was different in relation to the 3CX App, which was now "no longer available". They explained that Mr McKeeve would shortly file evidence relating to the relevant events. Mr McKeeve filed his Affidavit in the Underlying Proceedings a few days later, on 17 July 2019.
The Underlying Action
"The Defendants have obtained confidential financial and operational information about the business of the Claimants, and have misused and/or disclosed it for their own benefit, in breach of:
(1) equitable obligations of confidence owed by each of them; and,
(2) in the case of the Third Defendant, contractual obligations of confidence owed to his employer, the Second Claimant.
The Third Defendant has breached his contract of employment with the Second Claimant in other respects, in particular by working with the First and Second Defendants in competition or potential competition with the Claimants' business.
The First and/or Second Defendants have unlawfully induced or procured breaches by the Third Defendant of his contract of employment with the Second Claimant.
The Defendants or each of them have unlawfully induced or procured breaches by other employees of the Claimants of their contracts of employment.
The Defendants have conspired to injure the Claimants by unlawful means.
The Claimants seek (i) injunctive relief, (ii) damages, equitable compensation and/or an account of profits at their election; (iii) interest, and (iv) costs."
"4. Ocado obtained and executed search orders against Mr Faiman at the hotel where he was staying, against Today at its office and against Mr Hillary at his home in early July 2019. The searches revealed that:
4.1. Mr Faiman was on his way to a meeting with Waitrose with a significant number of confidential documents belonging to Ocado in hard copy, including (among several other things) documents relating to the running of Ocado's automated warehouses, and the key agreement under which Ocado would provide its online grocery technology to the joint venture with M&S; and
4.2. Mr Hillary, despite having confirmed upon his resignation that he had retained no confidential information belonging to Ocado, was also in possession of a significant amount of Ocado's confidential information.
5. Mr Hillary disclosed that, in around March 2019 (two months before giving notice of his resignation), he knowingly provided Mr Faiman, at Mr Faiman's request, with various confidential documents relating to Ocado's business, including documents relating to Ocado's Smart Platform and the documents that Mr Faiman had with him when on his way to the meeting with Waitrose. The reason for obtaining these confidential documents was to use them for the purposes of Today's business. Mr Faiman also provided some of these documents to Today's advisors.
6. In so doing, Mr Faiman, Today and Mr Hillary breached their obligations of confidence to Ocado. Mr Hillary breached certain contractual and fiduciary duties owed to Ocado, and Mr Faiman induced Mr Hillary's breaches of contract."
The Present Action
i) Orders requiring the Claimants to conduct a reasonable search for Listed Items as defined in the Search Order (para. 18), and then to disclose such Listed Items together with any known adverse documents or further documents on which they relied (para 19).
ii) An Order (para. 21) for the Claimants then to file the following:
"a. An updated version of Mr James Libson's first affidavit dated 25 September 2019, excluding those matters which are no longer relied upon by the Claimants;
b. A further affidavit of Mr James Libson (or, if he is unavailable, then from another partner at the Claimants' solicitors, Mishcon de Reya) provided that such affidavit does not make any new allegations or address any new evidence (other than those documents disclosed pursuant to paragraph 19 above) … "
"215.1 Mr McKeeve sent a 3CX message to Mr Henery on 4 July 2019 at around 8.38am which stated 'burn it' or 'burn all'.
215.2 The 3CX Today Account was itself a document, as it contained the login details of each of the Today 3CX users.
215.3 Further, the 3CX application on each user's electronic device was itself a 'document', as it consisted of electronic code on those devices.
215.4 The 3CX application had a call log, which would have identified the calls made and received by each of the five Today users.
215.5 The 3CX application stored any voicemail messages which had been left (including those left by Mr Hillary for Mr Faiman, described at paragraph 111.3 above)."
The Grounds of Contempt
"In the circumstances summarised above and set out in the Affidavit of James Lewis Libson, the Defendant intentionally interfered with the due administration of justice by:
1. Intentionally causing the destruction of documentary material (in the form of the 3CX application and the email accounts as set out in the affidavit of James Libson and the material contained therein) which is of relevance to the claim by the Claimants against Mr Faiman, Today and Mr Hillary.
2. [deleted].
3. Intentionally causing the destruction of documents which constituted a 'Listed Item' within Schedule C of the Search Order.
4. Intentionally causing the destruction of information which constitutes 'confidential information' within Schedule C of the Search order.
5. Intentionally causing the destruction of documentary material (in the form of the 3CX System and the email accounts as set out in the affidavit of Mr James Libson, and the material contained therein) stored on Electronic Data Storage Devices (as defined in the Search Order)."
The Law of Criminal Contempt
Matters of Common Ground
i) Criminal contempt is different to civil contempt. Liability for civil contempt involves a Respondent disobeying an Order of the Court. Liability is strict in the sense that, as long as it is shown that the Respondent (i) knew of the terms of the Order, (ii) acted in a manner which involved a breach, and (iii) knew of the facts which made his conduct a breach, then he is liable: see Masri v. Consolidated Contractors International Company SRL [2011] EWHC 1024 (Comm) at [150], per Christopher Clarke J., and Varma v. Atkinson [2021] Ch 180 at [54], per Rose LJ (as she then was).
ii) Criminal contempt is different. The essence of this form of contempt is wilful intention to interfere with the due administration of justice. There are two elements. The actus reus involves the Claimant showing that the Defendant's acts have in fact interfered with the due administration of justice. The mens rea is contingent on proof of a specific intention to interfere with the administration justice, although intent may be inferred and is different to motive (in the sense that the Defendant may still intend to interfere with the due administration of justice even if motivated by a legitimate and strong moral imperative: see A-G v. Crosland [2021] 4 WLR 103).
iii) In a passage in his judgment in the Court of Appeal in A-G v. Times Newspapers [1988] Ch. 333 (at pp. 374-375), later cited with approval and adopted by Lord Bingham in AG v. Newspaper Publishing A-G v. Newspaper Publishing [1997] 1 WLR 926 at p. 936H, Sir John Donaldson MR said that to show contempt, the Claimant must establish to the criminal standard of proof that:
" … the conduct complained of is specifically intended to impede or prejudice the administration of justice. Such an intent need not be expressly avowed or admitted, but can be inferred from all the circumstances, including the foreseeability of the consequences of the conduct. Nor need it be the sole intention of the contemnor. An intent is to be distinguished from motive or desire: see per Lord Bridge of Harwich in Reg. v. Moloney [1985] AC 905, 926."
i) The burden of proof lies at all times on the Claimant. The presumption of innocence applies (Article 6(2) of the European Convention on Human Rights). The burden of proof lies on the Claimant to establish the facts constituting an alleged contempt beyond reasonable doubt, so that the court is sure of those facts: see, e.g., Daltel Europe Ltd v. Makki [2005] EWHC 749 (Ch) at [30] per David Richards J.).
ii) Although inferences may be drawn in order to establish criminal contempt, if, after considering the evidence, the court concludes that there is more than one reasonable inference to be drawn, and at least one of them is inconsistent with a finding of contempt, then the claimants must fail: Daltel, as approved by Teare J in JSC BTA Bank v. Ablyazov [2012] EWHC 237 (Comm) at [8].
iii) If and insofar as an applicant's case depends on the Judge drawing an inference as to a Defendant's dishonest state of mind, the Claimant's case can only succeed if the inference of dishonesty is the only possible inference that can reasonably be drawn: see, e.g., JSC BTA Bank v. Ereshchenko [2013] EWCA Civ 829 at [40] per Lloyd LJ.
Grounds 3, 4 and 5: Frustrating the purpose of an Order of the Court
Z Ltd v. A-Z and AA-LL
"The juristic principle is therefore this: As soon as the bank is given notice of the Mareva injunction, it must freeze the defendant's bank account. It must not allow any drawings to be made on it, neither by cheques drawn before the injunction nor by those drawn after it. The reason is because, if it allowed any such drawings, it would be obstructing the course of justice—as prescribed by the court which granted the injunction—and it would be guilty of a contempt of court."
"I think that the following propositions may be stated as to the consequences which ensue when there are acts or omissions which are contrary to the terms of an injunction. (1) The person against whom the order is made will be liable for contempt of court if he acts in breach of the order after having notice of it. (2) A third party will also be liable if he knowingly assists in the breach, that is to say if knowing the terms of the injunction he wilfully assists the person to whom it was directed to disobey it. This will be so whether or not the person enjoined has had notice of the injunction."
"I will give my reasons for the second proposition and take first the question of prior notice to the defendant. It was argued that the liability of a third party arose because he was treated as aiding and abetting the defendant (i.e. he was an accessory) and as the defendant could himself not be in breach unless he had notice it followed that there was no offence to which the third party could be an accessory. In my opinion this argument misunderstands the true nature of the liability of the third party. He is liable for contempt of court committed by himself. It is true that his conduct may very often be seen as possessing a dual character of contempt of court by himself and aiding and abetting the contempt by another, but the conduct will always amount to contempt of court by himself. It will be conduct which knowingly interferes with the administration of justice by causing the order of the court to be thwarted."
Attorney-General v. Times Newspapers ("Spycatcher")
"…to preserve, until the trial of the action, the plaintiff's right to keep confidential and unpublished the information obtained by Mr. Wright in the course of his employment … ."
i) In an action by A against B, A obtains an interim injunction against B restraining B from trespassing on A's land. A third party, C, of his own volition but being aware of the order goes onto A's land. There is no contempt, because the purpose of the Order – to prevent trespass by B - is not thwarted or frustrated.
ii) In an action by A against B, in which B claims to be entitled to demolish A's house, A obtains an interim injunction against B, preventing B from demolishing the house pending trial. C enters onto the land and demolishes the house. C is in contempt because the purpose of the Order – to maintain the house in situ pending trial – is thwarted or frustrated.
" … the purpose which, in seeking to administer justice between the parties in the particular litigation of which it had become seized, the court was intending to fulfil."
"I can see the force of this in a case where the court's purpose is not manifest from the mere making of the order and this was, indeed, one of the matters which troubled Lord Edmund-Davies in the Leveller Magazine case [1979] A.C. 440. But the difficulty is more imaginary than real. None of their lordships who decided the Leveller Magazine case experienced any difficulty where the purpose of the order or ruling is obvious and manifest. Where there is room for genuine doubt about what the court's purpose is, then the party charged with contempt is likely to escape liability, not because of failure to prove the actus reus but for want of the necessary mens rea, for an intention to frustrate the purpose of the court would be difficult to establish if the purpose itself was not either known or obvious. In the instant case, there could never have been any doubt in anybody's mind what the court's purpose was in making the order."
Attorney-General v. Newspaper Publishing
"We do not accept that any conduct by a third party inconsistent with an order of the court is enough to constitute the actus reus of contempt. Where it is sought to impose indirect liability on a third party, the justification for doing so lies in that party's interference with the administration of justice. It is not in our view necessary to show that the administration of justice in the relevant proceedings has been wholly frustrated or rendered utterly futile. But it is, we think, necessary to show some significant and adverse effect on the administration of justice. Recognising that the restraints upon freedom of expression should be no wider than are truly necessary in a democratic society, we do not accept that conduct by a third party which is inconsistent with a court order in only a trivial or technical way should expose a party to conviction for contempt."
Attorney-General v. Punch
" … any information obtained by him in the course of or by virtue of his employment in and position as a member of the Security Service (whether presented as fact or fiction) which related to or which may be construed as relating to the Security Service or its membership or activities or to security or intelligence activities generally".
" … the purpose of the court in making an interlocutory order means no more than the effect its terms show it was intended to have between the parties to the action in which it was made. Normally there will be no difficulty in gleaning this purpose from a reading of the order. The purpose of the order and its terms are co-extensive. It is right that this should be so. If third parties are bound to respect the purpose of an order made in an action between other persons, it is essential they should be able to perceive the purpose readily from reading the order."
"The reason why the court grants interim protection is to protect the plaintiff's asserted right. But the manner in which this protection is afforded depends upon the terms of the interlocutory injunction. The purpose the court seeks to achieve by granting the interlocutory injunction is that, pending a decision by the court on the claims in the proceedings, the restrained acts shall not be done. Third parties are in contempt of court if they wilfully interfere with the administration of justice by thwarting the achievement of this purpose in those proceedings".
"Self-evidently, the purpose of the judge in making the order was to preserve the confidentiality of the information specified in the order pending the trial so as to enable the court at trial to adjudicate effectively on the disputed issues of confidentiality arising in the action. This is apparent from merely reading the order."
" … the actus reus of contempt lies in thwarting this purpose by destruction of the confidentiality of the material which it was the purpose of the injunction to preserve."
"He must, inevitably, have appreciated that by publishing the article he was doing precisely what the order was intended to prevent, namely, pre-empting the court's decision on these confidentiality issues. That is knowing interference with the administration of justice."
Disputed Facts
i) What was the purpose of the 3CX App? In particular, have the Claimants shown beyond reasonable doubt that its purpose was to act as a covert communications system adopted for communications with Mr Hillary, which could be destroyed if inquiries came to be made by Ocado?
ii) What was on the 3CX App? In particular, have the Claimants shown beyond reasonable doubt that the App contained documentary materials which were either (a) relevant to Ocado's claim against Mr Faiman, Today and Mr Hillary, and/or (b) Listed Items within the meaning of that phrase in the Search Order?
iii) What was Mr McKeeve's state of mind at the time he sent the "burn it" or "burn all" message? In particular, have the Claimants shown beyond reasonable doubt that he acted with the intention of interfering with the due administration of justice?
What was the purpose of the 3CX App?
"The 3CX thing which is here came from a requirement because everybody in the senior team at that stage was floating around the world, attempting to do deals, and they needed to make phone calls back home or to each other."
"The reason that I got people off of WhatsApp in the first place is, from a security point of view back then, WhatsApp was not secure. These guys were floating around in countries where it was easy to trawl their data. Hence, the 3CX, as far as actually transferring it there for a specific purpose, it was up to them for whatever purpose they wanted to use it for".
"Mr Faiman was paranoid about data security and data integrity. There were two dimensions to this, I think a personal paranoia he had that people were digging around and constantly trying to get into his systems … Secondly, I think correctly, as a tech company he wanted to ensure that given people were moving around with mobiles and laptops and tablets with IP of Today Partners on it, that IP was secure."
"Discussion was mainly driven by Jonathan, nervous about me communicating and no doubt that was part of the decision, sir. Also, overall security of various applications that Jonathan would be forever paranoid about".
"Q. The burner box was used so that if Ocado did come knocking on the door, you could permanently destroy those communications with Mr Hillary easily?
A. That was not the intention. The intention was he was supposed to be out of the office.
Q. But it had that facility?
A. Yes, potentially. We could have done exactly the same thing with WhatsApp.
Q. It had that facility, and it was set up in that way with that facility in mind, that you could do that if you needed to?
A. If you needed to, just as with any other app we could have put together."
" … there was also an appreciation that Ocado would love to know what we were doing, and that was just as strong a motivation behind use of secure mechanisms and aliases."
What was on the 3CX App?
What was the 3CX App used for?
i) There were 46 calls between Mr Hillary and Mr Faiman. All were between 14 June and 1 July. 11 were unanswered. 14 lasted for under 10 seconds. 10 calls were for more than 5 minutes.
ii) There were 14 calls between Mr Hillary and Mr McKeeve. All were between 20 June and 1 July. 5 were for less than 1 minute. The longest call was for 5 minutes.
iii) There was also a conference call involving Mr Hillary on 3 July for a total of 1 hour 20 minutes.
Did the 3CX App include documents relevant to the claim or Listed Items?
"It was a main means of communication for text and phone calls, not for e-mail and for meetings, obviously, yes. I am not aware, can I recall, including any 3CX communication, any Ocado confidential information."
"I am sure it happens to us all every day, right. We have a decision to make and if it is a more formal thing that you want to be able to say, 'but I told you that', or something that might be used for a design perhaps or something more formal, or that one might need to get back to via a much more searchable e-mail mechanism and it is recorded when it arrived and all of the others, I am not sure even what my criteria would be, I am making it up as I am going along, but we are all doing it every day I am sure in this room. We are WhatsApping people at work and we are all sending e-mails. And probably particularly in this room more than ever, there is a very quick dividing line about what is formal and therefore goes on an e-mail and what goes on WhatsApp. I am struggling with the definition there, but it is a matter if it is more formally recorded if it is an e-mail, and the receipt of it by a user commands more response if it is an e-mail, rather than a WhatsApp or a 3CX message."
"Perhaps we need a definition, do we? I am trying to say some examples that I have given, which is, 'I am going to be at a certain place in time, I need to meet this candidate, have you got an offer of employment?', not, 'We are going to design a warehouse with N-robots' and, 'We are going to respond to this legal document of Waitrose's, using this point, this point, this point.' That is the point I am trying to make."
"I have a 3CX account in the name of 'Belinda de Lucy', which is accessible from my iPhone and silver MacBook. This account contained documents containing information which was confidential to [Mr Faiman] and [Today] or the 'Today Development Partners' business but which may also have been documents falling within Schedule C to the Order. While I retain access to the account, I can see that all communications have been wiped remotely. I confirm that I was not involved in clearing the data"."
"Definitely work material. If you give me a definition of 'substance', maybe we can agree to differ, but definitely work material, but not technical data. I am just trying to make sure you follow. I am going to interview somebody or are we meeting there, that is all that was on 3CX, right. So, maybe I agreed to the wrong word in 'confidential', but actually if it is Today business, it is nobody else's, so it is confidential to me anyway …".
What was Mr McKeeve's state of mind when he sent the "burn it" or "burn all" message?
Was there a pre-arranged plan to delete the 3CX App?
What was the immediate background to the deletion instruction?
What was Mr McKeeve's motive?
"A. Yes, so Belinda was successfully elected as an MEP. It was late May, 28th or 29th May. I recall at the time two things. One, I had been not a particularly supportive husband in the build-up to her election and found some of her campaigning irritating and thought it was a waste of time. Then, when she was elected, I think to her's and a lot of people's surprise, the media attention to everyone in and around the Brexit Party dialled up significantly. It was really vitriolic. The media was completely against that entire campaign and it became -- you know, I flagged that and told them to stop using her name."
"So, if you go into your phone and look at your call log, you would have typically a name, a date and a time that the call was made, and sometimes the duration of the call. Not that I gave it this level of thought, but I could not have been certain that because a name had been changed, that there was no record of Belinda's name on that phone or on his other device."
What was Mr McKeeve's instruction to Mr Henery?
"When I got that, the only thing I could think of was what Mr McKeeve had been saying the day before in the office, when he specifically stated that it was ill-advised to have Jonathan (Mr Hillary) on the network and when I got that, I assumed what he wanted was to delete both systems."
"A. … Under normal circumstances, I would have asked. Over there, I was assuming the conversation that had happened the day before. It came from legal counsel so I assumed that I deleted what was the bone of contention the day before."
Was Mr McKeeve aware of the status of 3CX as a "burner box"?
"Q. You were never aware of that feature?
A. Prior to the deletion message?
Q. Correct.
A. I cannot be specific on that. I do not know.
Q. Well, try.
A. I am, and I cannot be specific on it. I am sorry.
Q. So it is possible that you did know by the time of the deletion message?
A. Is it possible? It is entirely possible, yes".
What factors are relevant to determining Mr McKeeve's intention?
i) He was told by the Supervising Solicitor Mr de Jongh about the existence of the Search Order, that he should not tell anyone about it and that his clients were allowed 2 hours to take legal advice.
ii) He was told by Mr de Jongh that he (Mr de Jongh) was an independent solicitor, but Mr McKeeve did not understand exactly what that meant – he assumed it meant independent of Ocado.
iii) He was told by Mr de Jongh that it was Ocado which had obtained the Search Order against Mr Faiman, Today and Mr Hillary.
iv) He was told or inferred that there was a Court claim underway between Ocado, Mr Faiman, Today and Mr Hillary.
v) He was told by someone – in his Second Witness Statement Mr McKeeve identified that person as Mr Faiman – that mobile phones and other devices were being taken under the Search Order. (Elsewhere in his cross-examination, Mr McKeeve said that Mr Faiman did not say that expressly – he had said only, "I am having to hand over my phone". But even if that is all that was said, it must have been entirely obvious that that was pursuant to the Search Order).
What was Mr McKeeve's intention?
"Q. That is what you wanted him to do, though, to burn it immediately so that the people taking the phones under the order would not get hold of it?
A. Yes, and would not see Belinda's name."
"A. … I called him up and said, 'That message, I meant get rid of the 3CX system'.
Q. That is all you said?
A. Yes".
"Q. You knew that if you had not issued the deletion instruction to Mr Henery, the 3CX Application would have been revealed as part of the search order and imaging process, it would have been part of that process and it would have been discovered?
A. I guess it would be, in the imaging, yes".
"Q. You wanted that to be done permanently, out of harm's way permanently?
A. I did not think about it on that level of detail. The immediate response was, somebody is handing over a phone, that phone has an app that has my wife's name on it, get rid of it. It was that simple and that stupid.
Q. To be clear, your intention in giving the burn instruction was the contents of the 3CX system should not come into the hands of Ocado or the court?
A. No. The intention was for my wife's name not to come up.
Q. That was the motive.
A. I do not know the difference. Is it not the same?
Q. The intention was that the contents would not come into the hands of Ocado or the court, because if they did then your wife's name would be revealed.
A. Yes."
"Q. Exactly, but you were aware, and becoming more and more aware, I suggest, of the nature and scope of the search order?
A. I was certainly present. I would not say I was -- I was aware that it was a hell of a legal tool, yes.
Q. You know what an electronic device is, do you not?
A. Yes, like an iPad or a phone.
Q. You know that they were being taken and documents on them were being preserved and copied?
A. Yes.
Q. You knew if the 3CX system had not been deleted by you, that would have been one of the platforms that they would have copied and had access to?
A. I do now, yes.
Q. You would have at the time?
A. It did not dawn on me."
What of Mr Henery?
"I honestly cannot answer that. That was stupidity on my part. It was more a – I do not know, was it embarrassment, it was stupidity, it really was."
What did Mr McKeeve know about the contents of the 3CX App?
Are the Grounds of Contempt made out?
Ground 1: Did the Defendant intentionally interfere with the due administration of justice by intentionally causing the destruction of documentary material (in the form of the 3CX application and the email accounts as set out in the affidavit of James Libson and the material contained therein) which was of relevance to the claim by the Claimants against Mr Faiman, Today and Mr Hillary?
Actus reus
i) 3CX App: The actus reus is made out as regards the destruction of the 3CX App. The App and its contents were permanently deleted. The contents – the "material contained therein" within the language of Ground 1 – included documents relevant to the Claimants' claim, because such material included both messages, records of voice calls (the call log) and records of voicemails, which would have been disclosable in the course of that claim.
ii) Slushminers Accounts: The actus reus is not made out as regards the email accounts set out in Mr Libson's First Affidavit – i.e., the Slushminers' Accounts – because those email accounts were not, in fact, destroyed. They were only suspended on the basis that they would be automatically destroyed after 30 days; but that destruction protocol was interrupted before it took effect.
Mens rea
i) 3CX App: The mens rea is not made out as regards the 3CX App and its contents. That is because the specific charge levelled against Mr McKeeve by Ground 1 was that he intentionally caused the destruction of documents which he knew to be relevant to Ocado's claim. I am not satisfied beyond a reasonable doubt that he did intend to do so. In my judgment, looking at the facts, there is too much ambiguity as to Mr McKeeve's state of mind for the mens rea element to be satisfied.
ii) It is obvious and well settled that precision is required. Albeit in the context of contempt taking the form of a third party acting in a manner inconsistent with the terms of an Order, in A-G v. Newspaper Publishing, Lord Bingham said at p. 934H-935A:
"More specifically, Mr. Gray submitted that a third party should not be held liable for contempt in acting inconsistently with an order of the court unless the order is clear and precise both in its effect and its scope. He relied on statements of principle in In re L. (A Minor) (Wardship: Freedom of Publication) [1988] 1 All E.R. 418; P.A. Thomas & Co. v. Mould [1968] 2 Q.B. 913 and The Sunday Times v. United Kingdom (1979) 2 EHRR 245. We find it unnecessary to cite from these authorities. It seems to us clear that no one should be in peril of suffering a criminal penalty for contempt unless the order which he is said to have infringed is clear."
iii) It seems to me the same basic principle must apply here. The nature of Ocado's claim was not explained to Mr McKeeve. He was told only that there was a claim. He did not know clearly what it was about, and in fact a number of different causes of action were asserted.
iv) It does not follow that the material on the 3CX App would have been relevant to all of them. On the facts now found, it was relevant to the claim that Mr Hillary was working in breach of his employment contract, but arguably not relevant to the claim for misuse of confidential information belonging to Ocado (because as I have held, I am not satisfied that the 3CX App was used for the storage or transmission of such information).
v) In those circumstances, the position is simply too unclear for me to be sure that Mr McKeeve had the requisite state of mind.
vi) One perfectly plausible permutation, for example, is that Mr McKeeve assumed that Ocado's claim was for misuse of confidential information only. That would have been an entirely reasonable assumption for him to have made. At the same time, however, since (as I have held) Mr McKeeve considered that the 3CX App contained only documents and information that might evidence work being carried out by Mr Hillary, and not confidential information, he could not, in giving his delete instruction, have intended to destroy documents relevant to a claim for the misuse of confidential information. Indeed, in this permutation, he would not have intended to destroy documents relevant to any claim of which he was aware.
vii) In summary, and taking Ground 1 on its own terms, I am not persuaded beyond a reasonable doubt that Mr McKeeve intentionally sought to destroy documents relevant to Ocado's claim. On the facts, an intention in that form would have required greater knowledge than Mr McKeeve in fact had of what Ocado's claim was actually about.
viii) Slushminers Accounts: The mens rea element is not made out in relation to the Slushminers Accounts. For the reasons I have already given (see [71] and [239] above), McKeeve did not know about them and so cannot have intended to destroy them.
Ground 4: Did the Defendant intentionally interfere with the due administration of justice by intentionally causing the destruction of information which constitutes "Confidential Information" within Schedule C of the Search order?
Actus reus
i) 3CX: The actus reus of Ground 4 is not made out in relation to the 3CX App, because I am not satisfied that it was used as a system for transmitting or storing Ocado's Confidential Information, within the meaning of that phrase in the Search Order.
ii) Slushminers' Accounts: Neither is the actus reus made out in relation to the Slushminers' Accounts. Even if they did contain Confidential Information, they were not in fact destroyed but instead were recovered and preserved.
Mens rea
i) 3CX: The mens rea element is not made out as regards the 3CX App or the material thereon. The App did not, in fact, contain Confidential Information, and so Mr McKeeve in giving his instruction did not intend to destroy it.
ii) Slushminers Accounts: Neither is the mens rea made out in relation to the Slushminers Accounts, because when he gave his instruction Mr McKeeve was not aware of their existence and so cannot have intended to destroy them.
Ground 3: Did the Defendant intentionally interfere with the due administration of justice by intentionally causing the destruction of documents which constituted a "Listed Item" within Schedule C of the Search Order
Actus reus
i) 3CX: I consider that the actus reus element is made out as far as the 3CX App was concerned. As it happened, it did contain documents which evidenced work by Mr Hillary in the relevant sense. As a result of Mr McKeeve's actions, those documents were destroyed. That involved an interference with the administration of justice, because the purpose of the Order (or at least one of its purposes) was to allow them to be identified by means of a search. That did not happen and as a result of Mr McKeeve's intervention was in fact rendered impossible.
ii) Slushminers Accounts: I consider that the actus reus element is not made out, for the reasons already given above. The Slushminers Accounts were not destroyed.
Mens rea
i) 3CX: I do not consider that the mens rea element is made out. That is because it would require proof beyond a reasonable doubt that Mr McKeeve acted with the specific intention of frustrating the narrow purpose of allowing documents relevant to work by Mr Hillary to be identified through a search. I am not satisfied beyond a reasonable doubt that Mr McKeeve did act with that intention in mind, because he did not know about that particular purpose.
ii) This follows from the fact that Mr McKeeve was not aware of the detailed terms of the Search Order. He did not know that part of its purpose was to facilitate a search for documents evidencing "any work" by Mr Hillary. It is not enough to say that he might have been able to work out for himself what Ocado was searching for. Again, in my opinion, a person in Mr McKeeve's position might equally well have thought that the purpose of the Order was only to search for confidential information belonging to Ocado. Mr McKeeve was not told enough to be certain what was being searched for were also documents evidencing work by Mr Hillary. A third party to an Order charged with criminal contempt for frustrating one of the detailed purposes of an Order should not have to guess what those detailed purposes are or might be.
iii) The need for precision, in cases where a third party is charged with frustrating a specific purpose reflected in an Order of the Court, was emphasised by Lord Denning MR, in the following passage from his judgment in Z Ltd v. AZ, setting out one among a number of points designed to moderate the basic unfairness which might otherwise arise from a principle which imposes a form of indirect liability on third parties:
"Secondly, precise notice
The bank, or other innocent third party, should be told, with as much certainty as possible, what he is to do or not to do. The plaintiff will, no doubt, obtain his Mareva injunction against the defendant in wide terms so as to prevent the defendant disposing, not only of any named asset, but also of any other asset he has within the jurisdiction. The plaintiff does this because he often does not know in advance exactly what assets the defendant has or where they are situate. But, when the plaintiff gives notice to the bank or other innocent third party, then he should identify the bank account by specifying the branch and heading of the account and any other asset of the defendant 'with as much precision as is reasonably practicable: see Searose Ltd. v. Seatrain U.K. Ltd. [1981] 1 W.L.R. 894, 897c".
iv) That being so, I am not persuaded beyond a reasonable doubt that Mr McKeeve acted intentionally so as to frustrate the purpose of searching for documents evidencing work carried out by Mr Hillary. He was not aware of, or focused, on such a specific target. His intention was much cruder. It was simply to get rid of the 3CX App, to prevent it being searched at all.
v) Slushminers Accounts: In my judgment the mens rea element is not made out, for the reasons already given. Mr McKeeve was not aware of the existence of the Slushminers Accounts and in sending his message to Mr Henery did not intend to destroy them.
Ground 5: Did the Defendant intentionally interfere with the due administration of justice by intentionally causing the destruction of documentary material (in the form of the 3CX System and the email accounts as set out in the affidavit of Mr James Libson, and the material contained therein) stored on Electronic Data Storage Devices (as defined in the Search Order)?
Actus reus
i) 3CX App: I find the actus reus element is made out as regards the 3CX App. It was, in fact, an "Electronic Data Storage Device" within the terms of the Search Order because (at the least) it was accessible via a mobile telephone (mobile telephones are specifically mentioned in the definition), and in any event it is a "cloud based IT system". As a result of Mr McKeeve's intervention, it was destroyed and so was not available to be imaged or searched as it should have been.
ii) That, in my judgment, was a sufficiently serious interference with the due administration of justice for the actus reus to be made out. In his submissions, Mr Weekes QC argued that in assessing whether the due administration of justice has been interfered with, in a case where documents have been destroyed, it is necessary to consider whether the documents were important, and (in effect) would have had some bearing on the outcome of the proceedings in which they would otherwise have been deployed: see, e.g., the comments of Warren J in Dadourian Group International v. Sims [2007] EWHC 2634 (Ch) at [61(b) and (c)], and of Patten LJ in Hugh Jarvis Ltd v. Searle [2019] EWCA Civ 1, [2019] 1 WLR 2934 at [35]. For my own part, however, I consider that the question of what constitutes interference with the due administration of justice has to be looked at in the circumstances of each case. I accept, of course, as Lord Bingham said in A-G v. Newspaper Publishing, that trivial or technical matters will not engage liability (above at [157]); but to my mind, preventing a search of electronic data which the Court has ordered to be searched is not a trivial or technical matter, especially where (as here) the search would have yielded results, even if Mr McKeeve was not clear at the time that it would. Instead it is conduct which, to adopt the language of Lord Bingham, as later endorsed by Lord Nicholls in the Punch case at [4], has a "significant and adverse effect on the administration of justice". That is because it is conduct which prevents a course of conduct being followed which the Court has already determined is what the administration of justice requires.
iii) Slushminers Accounts: The actus reus is not made out in relation to the Slushminers Accounts because they were not destroyed only suspended, and so remained available for search.
Mens rea
i) 3CX: The mens rea element is made out as regards the 3CX App. I have already held (above at [245]-[254]) that McKeeve's intention was to prevent the 3CX App being searched. He accepted as much. That is sufficient to satisfy the mens rea element, because a relevant purpose of the Search Order was to require the contents of the 3CX App to be searched. That was the purpose Fancourt J sought to achieve in granting the Search Order, and is thus what the due administration of justice required. Mr McKeeve knew that the purpose of the Search Order was to require a search to be carried out of the 3CX App, and indeed his own stated intention was to prevent it being searched. He thus interfered with the due administration of justice, as reflected in the Search Order.
ii) Mr McKeeve's evidence was that he did not in fact understand what the Supervising Solicitor, Mr de Jongh, was saying to him. I have already said above that I do not accept that evidence, if by it Mr McKeeve meant to say he was not aware of the import of what was happening. As an intelligent and capable man, even one faced with an unexpected and stressful situation, he must have done. I accept that, to a degree, he had to join the dots together for himself, because the scope of the Order was not described to him, but he knew enough to know that it would interfere with the Search Order for him to delete an App that was accessible via mobile telephones or other devices. To the extent any inference is necessary as to Mr McKeeve's state of mind on this point, I am of course entitled to proceed on the basis of an inference (see per Lord Donaldson MR in A-G v. Times Newspapers at [131(iii)] above). Moreover, I am satisfied here that the inference is clear and overwhelming, and is the only inference that can reasonably be drawn from the available primary facts.
iii) Part of Mr Weekes QC's case was that no liability could attach to Mr McKeeve because he did not have the terms of the Search Order explained to him, and at the time he gave his instruction he had not been sent a copy and had not read it. I see that point, but I am not persuaded by it. It seems to me that the relevant purpose of the Order was entirely obvious from what Mr McKeeve was told. As in A-G v. Times Newspapers (above at [154]), the problem Mr Weekes QC identified was more imaginary than real, because the Court's purpose was manifest from "the mere making of the Order." The concept of a Search Order needs no explanation or elaboration in order to be understandable. One might, on other facts, have said, "An Order to search what?" But here Mr McKeeve knew what, because he was told mobile phones and other devices were being taken, and they were obviously being taken in order to be searched under the Search Order.
iv) I note that a similar approach was adopted by Mann J in his Judgment in Heidelberg Graphic Equipment & Anor v. Hogan & Ors [2004] EWHC 390 (Ch). There, the Claimants alleged misuse of their copyright material and obtained a search order which was executed at the Respondents' home. The First Respondent, Mr Hogan, was held liable in contempt for taking steps to conceal materials covered by the Order. That was because, even though he had not been served with a copy of the Order at the time – he had only spoken to his wife on the telephone, who told him there was an Order to search the premises and that it was "the Heidelberg thing" – Mr Hogan nonetheless "had sufficient knowledge that what he was doing was effectively a breach of the order, or at least calculated to defeat the whole purpose of the order" (per Mann J at [63]). I accept that the situation in that case was different to the present, because Mr Hogan was a Respondent to the Order, and in the present Action Mr McKeeve is not. Nonetheless, Mann J proceeded on the basis that knowledge of the relevant purpose of the Order could be gleaned without the contemnor being shown a copy of it or having its detailed terms explained. I respectfully agree with that general principle.
v) It was also argued that Mr McKeeve did not intend to interfere with the administration of justice, because his intention was never to interfere with the ultimate resolution of the dispute between Ocado and the Defendants in the Underlying Action. He did not think there was anything relevant on the 3CX App which would make any difference to that ultimate outcome. To my mind, however, this relies on too narrow a conception of what is meant by the due administration of justice. It not only encompasses the eventual outcome of a dispute or trial being compromised. It also encompasses the principle that the purpose of interlocutory orders made by the Court pending trial should not be undermined. All of the cases cited above starting at [134], some of them of the highest authority, support that proposition. Sadly, for the reasons I have explained, that is just what happened here.
vi) I will mention again the limitation expressed in A-G v. Newspaper Publishing, to the effect that trivial and technical interference with the purpose of an Order will be insufficient to attract liability. But here, again for the reasons already expressed, I do not consider the interference to have been trivial or technical. I think it was serious and adverse, because a source which should have been available to be searched having regard to the purpose of the Search Order was not available. Moreover, it is a source which would, if searched, have yielded results. For present purposes it does not matter that the same materials might also have been identifiable from other sources (as was in fact the case as regards the data from Mr Hillary's iPhone, tabulated into the iPhone Call log, and as might also have been the case as regards the contents of Mr Faiman's various telephones and iPad (see [113] above), if they had eventually been searched). Such matters, as it seems to me, are relevant to the question of the overall seriousness of the contempt, which will include an assessment of the actual prejudice caused to the Claimants. But they are not, I think, relevant to the question of liability.
vii) Slushminers Accounts: The mens rea is not made out in relation to the Slushminers Accounts, because Mr McKeeve did not know about them and so could not have intended them to be deleted by Mr Henery.
Overall Conclusions
i) Mr McKeeve is not liable on any of Grounds 1, 3 and 4.
ii) Mr McKeeve is liable on Ground 5.
1. Mr. Libson has never had day-to-day conduct either of the Underlying Proceedings or the contempt proceedings.
2. Mr. Libson has never spoken to any of the following individuals: Messrs. De Jongh, McKeeve, Faiman, Henery, Hillary, Rowe, Waddilove and Ms. Melanie Smith.
3. Mr. Libson has no direct or first-hand knowledge of the facts and matters relevant to the contempt of court alleged in these proceedings.
4. The only sources of Mr. Libson's knowledge of the facts and matters set out in his first and third affidavits are:
(a) briefings that he has received from and meetings he has participated in from time to time with (i) the members of Mishcon de Reya who are identified in Libson 3 §4; and (ii) members of Ocado; and
(b) his review of the documents and evidence.
5. The primary purpose of Mr. Libson's third affidavit is to re-state Ocado's case against Mr. McKeeve, refer to and exhibit the documents on which Ocado relies in the contempt proceedings, provide a narrative summary of those documents and comment on them.
6. The first drafts of Mr. Libson's first and third affidavits were prepared by more junior members of Mishcon de Reya, and were then subject to review, amendment, and agreement by Mr. Libson.
The parties agree the following propositions concerning the 3CX system:
a. version 15 of the 3CX iOS application (the "3CX App") was unable to upload or transmit attachments;
b. the 3CX App contained a record of the calls made, received and missed through the 3CX App for each user. This call record was stored on the 3CX server and not locally.
c. the "termination" of a 3CX account causes the deletion of those call records;
d. 3CX extension numbers are assigned by the 3CX administrator for each 3CX group ("3CX Admin"). They cannot be changed after creation;
e. 3CX user names can be changed by the 3CX Admin;
f. Users of the 3CX App:
i. cannot change their own user name, unless there is no previous user name assigned to them by the 3CX Admin;
ii. cannot change other 3CX users' names;
g. If a user's name is changed on the 3CX account, it will take effect:
i. on that user's own device, automatically when they start up or restart the 3CX App, or manually within the 3CX App from the Settings menu;
ii. on other users' devices, immediately. As a result, the 3CX App will display the new username when making or receiving calls or messages from that user, and the new username will also appear in the 3CX App contact list;
h. The 3CX App could be used to send and receive URLs by way of text messages between 3CX users, which will open in the device web browser when tapped by a 3CX user.